{"id":29849,"date":"2023-03-22T15:45:06","date_gmt":"2023-03-22T15:45:06","guid":{"rendered":"https:\/\/carpet-rug.org\/?page_id=29849"},"modified":"2023-05-16T14:53:55","modified_gmt":"2023-05-16T18:53:55","slug":"faq","status":"publish","type":"page","link":"https:\/\/carpet-rug.org\/resources\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Your Questions Answered<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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If you have a question that is not answered on this FAQs page, please contact the manufacturer\u2019s call center with your specific question. You can find a list of\u00a0our member companies\u00a0here<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Carpet<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I have been out shopping for carpet and different stores have different information about fibers and what type of carpet to buy. What is the truth, how do I buy durable carpet?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Regardless of which fiber you choose, the construction of the carpet is what makes carpet durable. For durable, heavy traffic carpet you want to look for a dense construction (you don\u2019t want to be able to easily see, or feel the backing of the carpet through the fiber). Shorter pile heights perform better in heavy traffic areas (like entryways, stairs, halls, playrooms) so choosing a pile height with a \u00bd of an inch or less will be more durable. If choosing a cut pile carpet, a tighter twist will be more durable than a looser twist. If choosing a Berber carpet, the smaller tighter loops will be more durable than the larger looser loop.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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My carpet has been down for two weeks and still has an odor, what can I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If ventilating and vacuuming doesn\u2019t help try to have a hot water extraction done on the new carpet.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have seen carpet samples with black and white CRI GLP labels instead of green and white ones \u2013 are they valid?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Some manufactures choose to use a generic label rather than CRI\u2019s green and white label. Both labels mean the same, that the carpet is an extremely low-VOC product.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have a new house and something is causing my nose to be stuffy, is there something wrong with my carpet?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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With all the odors of a new construction, it\u2019s hard to tell what is specifically causing a reaction. The best way to eliminate all the new odors is to open the windows and ventilate for approximately 48 to 72 hours.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I was told that new carpets will off gas for at least 2 years, is this true?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Absolutely not! Most \u201coff-gassing\u201d of new carpet is complete within the first 24 hours or so. Properly ventilate with good air exchange for approximately 48 to 72 hours. The new carpet smell should dissipate within this time.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Carpet Care<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I was told if I have my carpet steamed cleaned it will mold?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Carpet that is wet cleaned should be dry within 12 hours. Carpet that is properly extraction-cleaned should not be wet long enough to mold.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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My retailer told me to never have my carpet cleaned, is this true?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Maintenance adds to the life of your carpet. Carpet should always be cleaned the way the manufacturer specifies approximately every 12 to 18 months.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How often should I vacuum?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It\u2019s best to vacuum your carpet at least twice a week. If you can\u2019t vacuum your entire house this often, at least vacuum the high traffic areas twice a week.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Indoor Air Quality - Adhesive Section<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My carpet is going to be glued down and I\u2019m bothered by the odors from the adhesives, what should I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Regardless of which fiber you choose, the construction of the carpet is what makes carpet durable. For durable, heavy traffic carpet you want to look for a dense construction (you don\u2019t want to be able to easily see, or feel the backing of the carpet through the fiber). Shorter pile heights perform better in heavy traffic areas (like entryways, stairs, halls, playrooms) so choosing a pile height with a \u00bd of an inch or less will be more durable. If choosing a cut pile carpet, a tighter twist will be more durable than a looser twist. If choosing a Berber carpet, the smaller tighter loops will be more durable than the larger looser loop.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Indoor Air Quality - Asthma Section<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My carpet is going to be glued down and I\u2019m bothered by the odors from the adhesives, what should I do?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Carpet that is wet cleaned should be dry within 12 hours. Carpet that is properly extraction-cleaned should not be wet long enough to mold.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Indoor Air Quality - Cushion Section<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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How do I choose a low-voc carpet cushion?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Look for the green and white Green Label Plus logo on the sample cushion. This means that the cushion has the lowest possible chemical emissions. Upon initial installation of carpet and cushion, have good ventilation and air exchange for approximately 48 to 72 hours. This will take care of most odors associated with the installation.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What type of cushion should I use under my carpet?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Cut pile carpet should have a firm cushion that is no thicker than 7\/16 of an inch. Berber carpet and most commercial carpet should have a very firm cushion no thicker than 3\/8 of an inch. Carpet manufacturers have recommendations for cushion specifications.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Indoor Air Quality - Vacuum Section<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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What type of vacuum should I buy?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Use a vacuum that has been tested and approved under CRI\u2019s Seal of Approval \/ Green Label program for vacuums. The SOA\/GL program tests for soil removal, dust containment and carpet appearance retention.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have wool carpet, should I use a beater bar\/brush when I vacuum?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It is recommended for wool carpets to use a vacuum cleaner that has suction only.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Should the new vacuum cleaner I purchase have a HEPA filter?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Not necessarily. Look for vacuums carrying the CRI Seal of Approval\/Green Label vacuum cleaner testing program label. Many vacuums in the CRI SOA\/GL program are not HEPA filter units, yet are very effective at dust containment. HEPA filters may add additional cost to the overall operational cost of the vacuum.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Installation<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I can see the seams in my room, but I was told they are not supposed to show.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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No seam is completely invisible. Seams should be kept to a minimum, running the length of the area and making sure that natural light will not hit across the seam.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have loop carpet and my seams are raveling, what is causing this?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It\u2019s possible that the seams weren\u2019t sealed. All cut edges of the two pieces used to make the seam should be sealed to prevent problems like this.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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My carpet is buckling, what causes this to happen?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Several things can cause buckling, including improper installation, the wrong cushion, moving furniture or high humidity. When having your carpet re-stretched, be sure all the furniture is removed from the room and the carpet is power stretched very tightly in all four directions. There are technical bulletins available on this website that address both carpet wrinkling and restretching.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I have cut pile carpet and the installer said seams on a cut pile carpet did not need to be sealed.<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Manufacturers specify that all carpet seams must be sealed.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I have to put a carpet cushion under my carpet?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Carpet cushion is the life of the carpet. Except for direct glue-down carpet, we recommend always using carpet cushion. Be sure and check with the carpet manufacturer to find out what their cushion requirements are.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Should the carpet pile go up the stairs or down the stairs?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It\u2019s recommended to have the carpet pile going up the stairs to help prevent slip\/fall accidents.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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The installer wet my carpet backing before installing the carpet, is this proper procedure?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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This is not a recommended procedure and may change the integrity of the backing components, resulting in wrinkling and buckling.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What type of pad should be installed over radiant heat?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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It is recommend to use either a flat rubber or synthetic cushion that is no thicker than 3\/8 of an inch. There is a technical bulletin with R Value charts available on this website.<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Mold - Water Damage<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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My carpet was soaked due to a flood, what are my options?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Extract the water professionally and have drying fans set up and operating, ideally, within 24 hours. It\u2019s best to use a professional that is trained in water restoration in order to ensure carpet, pad & sub-floor are completely dried. If the carpet is contaminated with mud, sewage, or other contaminants, it is recommended to properly dispose of carpet and pad.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Does my carpet pad need replacing after being soaked?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Generally yes; although, some newly developed restoration procedures may be able to salvage the cushion. Wet carpet cushion is very difficult to adequately dry quickly.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What can I do to eliminate the mold on my carpet?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Have your carpet professionally cleaned. Mold does not grow on the carpet, but rather on the dirt on the carpet. Additionally, locate and repair the source of the moisture. It is best to call a professional water restoration cleaner in order to ensure all mold is eliminated.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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My sewage drain overflowed and has saturated my carpet, can my carpet be saved?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We don\u2019t recommend trying to save sewage contaminated carpet. Highly absorbent materials such as carpet and pad cannot be washed in hot (130 degrees F) for at least 10 minutes. This contaminated material should be properly disposed of by a trained restoration professional.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What do I need to know about carpet fiber and mold?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Anything can mold as long as there is moisture or a food source. However, carpet that is kept clean and dry, including carpets made of natural fibers such as wool, shouldn\u2019t have a mold problem.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Your Questions Answered If you have a question that is not answered on this FAQs page, please contact the manufacturer\u2019s call center with your specific question. You can find a list of\u00a0our member companies\u00a0here. Carpet I have been out shopping for carpet and different stores have different information about fibers and what type of carpet […]<\/p>\n","protected":false},"author":1,"featured_media":26158,"parent":29839,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-29849","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\r\nFrequently Asked Questions - The Carpet and Rug Institute<\/title>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/carpet-rug.org\/resources\/faq\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"Frequently Asked Questions\" \/>\r\n<meta property=\"og:description\" content=\"Your Questions Answered If you have a question that is not answered on this FAQs page, please contact the manufacturer\u2019s call center with your specific question. 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